Nest ScanSupport
We're here to help.
Questions about a result, a purchase or your data? Write to us. If something isn't working, include your phone model and the app version from Settings.
Common questions
I bought a plan on another phone. How do I get it back?
Open the paywall and tap Restore purchases, signed in with the same Apple ID or Google account you bought with.
How do I cancel?
iPhone: Settings, your name, Subscriptions. Android: Google Play, Payments & subscriptions, Subscriptions. Cancel at least 24 hours before renewal. The Pregnancy Pass never renews.
How do I get a refund?
Payments go through Apple or Google, so refunds do too: reportaproblem.apple.com for the App Store, or Google Play order history for Android.
A result looks wrong. What should I do?
Tap the flag button on the result to report it. We see what the app read, never your photo, and fix the rule or the product data.
How do I delete my data?
In the app, Settings, Delete all my data. It removes everything from your phone and our servers.
Medical questions
We can't give medical advice. For questions about your pregnancy, a medicine or a prescription product, talk to your doctor, midwife or pharmacist. In an emergency, call your local emergency number.